General Terms and Conditions of Sale

  1. The customer expressly waives its own standard general terms and conditions, even if these were drawn up subsequently to these standard general terms and conditions of sale. To be valid, any derogation must be expressly agreed in advance in writing.
  2. Our invoices are payable within 21 working days, unless another payment deadline is indicated either on the invoice or on the order. In the event of non-payment on the due date, SAS Chateau de Rouffiac reserves the right to request payment of fixed interest amounting to 10% of the sum still due. SAS Chateau de Rouffiac will be entitled to suspend all services without prior warning in the event of late payment.
  3. If a payment is still due more than sixty (60) days after the due date, SAS Château de Rouffiac reserves the right to call upon the services of a debt collection company. All legal costs will be borne by the client.
  4. Some countries apply a withholding tax on the amount of invoices, in accordance with their legislation. Any withholding tax will be paid by the customer to the tax authorities. Under no circumstances will SAS Château de Rouffiac be involved in the costs linked to the legislation of a country. The amount of the invoice will therefore be due to SAS Chateau de Rouffiac in its entirety and does not include any costs linked to the legislation of the country in which the client is located.
  5. SAS Château de Rouffiac undertakes to do its best to provide efficient services on time, in accordance with the agreed deadlines. However, none of its obligations may be considered as an obligation of result. SAS Château de Rouffiac may under no circumstances be required by the client to appear as a third party in the context of a claim for damages brought against the client by an end consumer.
  6. To be admissible, SAS Château de Rouffiac must be notified of any complaint by registered letter with acknowledgement of receipt to its registered office within 8 days of delivery of the goods or provision of the services.
  7. All our contractual relations will be governed exclusively by French law. Only the Commercial Court of Cahors has jurisdiction.


The prices shown in the catalogue are inclusive of VAT in euros, applicable on the date of the order; any change in the rate may be passed on to the price of the articles. SAS Château de Rouffiac reserves the right to modify its prices at any time, it being understood that the price appearing in the catalogue on the day of the order will be the only price applicable to the Customer. The prices indicated do not include the cost of processing orders. 

Delivery charges, customs taxes and formalities are the sole responsibility of the Customer.


To purchase one or more items on the website, the Customer must follow the following ordering process:

  • Selection of items and addition to basket
  • Validation of the contents of the basket
  • Identification on the website and registration on the identification form, on which they must enter all the requested details
  • Choice of payment method and acceptance of the GTCS
  • Confirmation of payment
  • The customer will receive an order confirmation e-mail.

At any time during the ordering process, the customer will be able to view the details of their order as well as its total price and correct any errors, before confirming it to express their acceptance.

SAS Château de Rouffiac reserves ownership of the items until the order has been paid for in full, i.e. when SAS Château de Rouffiac has received payment for the order.

SAS Château de Rouffiac reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order, or a Customer who does not have the capacity to contract. Any order implies acceptance of the prices and descriptions of the items available for sale.

SAS Château de Rouffiac undertakes to honour orders received on the website only within the limits of available stocks, except in the event of a pricing error, in which case the order will be cancelled and the customer reimbursed in full.


SAS Château de Rouffiac shall not be held liable in the event of non-performance of the contract, stock shortage or unavailability of the product, force majeure and, in particular, in the event of all-out or partial strike, flood, fire or other natural disasters and, in general, any event that prevents the order from being carried out correctly.

Electronic signature

The "OK" associated with the authentication and non-repudiation procedure and the protection of all messages constitutes an electronic signature. This electronic signature has the same value as a handwritten signature between the parties.


Shipping costs

  • Delivery costs are calculated automatically when you add products to your basket, based on the number of products and their weight.
  • Standard delivery is free for orders over €300 to Metropolitan France, Belgium and Luxembourg.
  • Free delivery is possible for professionals, depending on the transport rate and order volume.

Shipping solutions

  • Plugwine (5-7 days in mainland France, Corsica and Belgium)
  • Ad-hoc transport

Indirect damage

SAS Chateau de Rouffiac will only be held responsible for reimbursing the delivery service subject to the reservations set out above (Delayed Delivery) and under no circumstances for any indirect damage that the customer may claim. These indirect damages and losses include in particular any loss of income, profits, interest or markets and any loss linked to the impossibility of using all or part of the shipment.

Breakage during shipment

If a parcel arrives damaged (broken bottle(s)), the recipient must refuse the parcel. The carrier will inform SAS Chateau de Rouffiac. Upon receipt of this information, SAS Château de Rouffiac will immediately reship an identical package to the recipient. Under no circumstances will the customer be entitled to a refund of the product and the delivery charge.


The website is published by Château de Rouffiac, a simplified joint stock company with capital of 5,882 euros. 

It is registered in the Cahors Trade and Companies Register under number 947 687 885. The registered office is at Château de Rouffiac, 46700 Duravel, France.

  • E-mail:
  • Président et directeur de la publication : Stéphane Revel

Value added tax

The company is subject to VAT and its VAT number is FR69947687885.

Hosting provider

The site is hosted by Odoo S.A., whose registered office is at 40 Chaussée de Namur, 1367 Grand-Rosière, Belgium. It is registered for VAT under number BE0477472701.

Sale of alcohol

Château de Rouffiac is a public house with a takeaway license issued by Duravel on 27 November 2023.

In accordance with the provisions of the French Public Health Code, the sale of alcohol to minors is prohibited, and you undertake not to purchase drinks containing alcohol on our site unless you are of legal age on the date on which you access it. You also undertake to take all necessary steps to prevent minors who may use your computer equipment from purchasing drinks containing alcohol on our site.

Alcohol abuse is dangerous for your health. Drink in moderation. The consumption of alcoholic beverages during pregnancy, even in small quantities, can have serious consequences for the health of the child.

Personal data

Type of data and purpose

Only data that is necessary for the proper functioning of our service is collected: name and contact details of our customer (you), your delivery address. This data may be transmitted to carriers to ensure the smooth delivery of your products.

Our aim is to provide you with the best possible online experience. Using cookies enables us to fulfil this objective. These cookies are deposited in complete transparency and you can, of course, personalize your choices as to whether or not they are used.

Recipients of data

No personal information of the user of the Site is collected or published without the user's knowledge, nor is it sold on any medium whatsoever to third parties. However, some of your data is shared with our partners to enable us to provide you with our services: transporters, insurers, payment service providers, communication/customer relations service providers and statistics service providers. These partners only have access to the data they need to provide you with the best possible service. They undertake to protect the data we send them and to use it only within the strict framework of our contracts.

Retention period

We retain your information for the lifetime of your account and for up to 3 years after you place your last order and/or have your last interaction with us. To comply with legal or regulatory obligations, we may also retain your data even after you have ended our relationship.

Data controller

The data controller is the site editor, whose contact details are given above. To exercise your rights, please write to us.